Refund Policy

At San Pedro, we are committed to delivering premium-quality products and attentive customer care. Because of the nature of our products and our quality control standards, all purchases are considered final. By placing an order with San Pedro, you acknowledge and agree to the following terms and conditions:

Final Sale — No Refunds

All items sold by San Pedro are non-refundable. Once your order has been processed and payment has been received, we are unable to issue refunds under any circumstances. This includes, but is not limited to, personal dissatisfaction, ordering in error, change of preference, or any other reason not related to product damage or defect.

No Returns or Exchanges

For hygiene, safety, and product integrity reasons, we do not accept returns or offer exchanges on any items. We strongly encourage customers to carefully review product descriptions, quantities, and order details before completing their purchase to ensure accuracy.

Damaged, Faulty, or Incorrect Items

If your order arrives in a damaged condition, contains a manufacturing defect, or you receive the wrong item, please notify us within 7 days of confirmed delivery. To assist us in resolving the issue promptly, you may be asked to provide photographs of the packaging and product. Each case will be reviewed individually, and where appropriate, we may offer a replacement item at our discretion.

Customer Support

Your satisfaction is important to us, and we aim to handle any concerns fairly and efficiently within the scope of this policy. If you have questions about these terms before placing an order, or if you require assistance afterward, please contact our customer support team — we are here to help.

If you have any questions, please contact us by email at enquiries@sanpedrocactus.co.za